/* ── Proformed Soporte Inteligente ── */
:root {
    --psia-red:      #c61b29;
    --psia-orange:   #ef7a2d;
    --psia-gradient: linear-gradient(135deg, #c61b29 0%, #ef7a2d 100%);
    --psia-bg:       #ffffff;
    --psia-border:   #f0e8e8;
    --psia-text:     #1e1e1e;
    --psia-muted:    #7a7a7a;
    --psia-shadow:   0 4px 24px rgba(198,27,41,.10);
    --psia-radius:   14px;
    --psia-font:     -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

#psia-root {
    max-width: 680px;
    margin: 0 auto;
    font-family: var(--psia-font);
    color: var(--psia-text);
}

/* ── Steps ── */
.psia-step { display: none; }
.psia-step.active { display: block; }

/* ── Títulos ── */
.psia-title {
    font-size: 20px;
    font-weight: 700;
    color: var(--psia-red);
    margin: 0 0 8px;
}
.psia-subtitle {
    font-size: 14px;
    color: var(--psia-muted);
    margin: 0 0 24px;
}

/* ── Botones de tema ── */
.psia-temas {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 16px;
}

.psia-tema-btn {
    display: flex;
    align-items: center;
    gap: 12px;
    background: var(--psia-bg);
    border: 1.5px solid var(--psia-border);
    border-radius: var(--psia-radius);
    padding: 14px 18px;
    font-size: 15px;
    font-family: var(--psia-font);
    font-weight: 600;
    color: var(--psia-text);
    cursor: pointer;
    text-align: left;
    transition: all .2s;
    box-shadow: var(--psia-shadow);
}
.psia-tema-btn:hover {
    border-color: var(--psia-red);
    background: #fff5f5;
    transform: translateX(4px);
}

/* ── Volver ── */
.psia-back {
    background: none;
    border: none;
    color: var(--psia-muted);
    font-size: 13px;
    cursor: pointer;
    padding: 0 0 16px;
    font-family: var(--psia-font);
    transition: color .2s;
}
.psia-back:hover { color: var(--psia-red); }

/* ── FAQs ── */
#psia-faqs-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 28px;
}

.psia-faq-item {
    border: 1.5px solid var(--psia-border);
    border-radius: var(--psia-radius);
    overflow: hidden;
    box-shadow: var(--psia-shadow);
}

.psia-faq-pregunta {
    width: 100%;
    background: #fffaf9;
    border: none;
    padding: 14px 18px;
    font-size: 14px;
    font-weight: 600;
    font-family: var(--psia-font);
    color: var(--psia-text);
    text-align: left;
    cursor: pointer;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    transition: background .2s;
}
.psia-faq-pregunta:hover { background: #fff5f5; }
.psia-faq-pregunta.open  { background: #fff5f5; color: var(--psia-red); }

.psia-faq-icon {
    flex-shrink: 0;
    font-size: 18px;
    transition: transform .2s;
    color: var(--psia-muted);
}
.psia-faq-pregunta.open .psia-faq-icon {
    transform: rotate(45deg);
    color: var(--psia-red);
}

.psia-faq-respuesta {
    display: none;
    padding: 14px 18px;
    font-size: 13.5px;
    line-height: 1.65;
    color: var(--psia-text);
    background: #fff;
    border-top: 1px solid var(--psia-border);
}
.psia-faq-respuesta a {
    color: var(--psia-red);
    text-decoration: underline;
}

/* ── Botones resuelto ── */
.psia-resuelto {
    display: flex;
    gap: 12px;
    margin-top: 8px;
}

.psia-btn-si,
.psia-btn-no {
    flex: 1;
    padding: 13px 16px;
    border-radius: var(--psia-radius);
    font-size: 14px;
    font-weight: 600;
    font-family: var(--psia-font);
    cursor: pointer;
    transition: all .2s;
    border: 1.5px solid;
}

.psia-btn-si {
    background: #f0fdf4;
    border-color: #86efac;
    color: #15803d;
}
.psia-btn-si:hover { background: #dcfce7; }

.psia-btn-no {
    background: #fff5f5;
    border-color: #fca5a5;
    color: var(--psia-red);
}
.psia-btn-no:hover { background: #fee2e2; }

/* ── Gracias ── */
.psia-gracias {
    text-align: center;
    padding: 48px 24px;
}
.psia-gracias-icon {
    font-size: 56px;
    margin-bottom: 16px;
}
.psia-gracias h3 {
    font-size: 22px;
    color: #15803d;
    margin: 0 0 12px;
}
.psia-gracias p {
    color: var(--psia-muted);
    font-size: 14px;
    margin: 0 0 28px;
}
.psia-btn-volver {
    background: var(--psia-gradient);
    color: #fff;
    border: none;
    border-radius: var(--psia-radius);
    padding: 12px 28px;
    font-size: 14px;
    font-weight: 600;
    font-family: var(--psia-font);
    cursor: pointer;
    transition: opacity .2s;
}
.psia-btn-volver:hover { opacity: .88; }

/* ── Formulario ── */
.psia-field {
    margin-bottom: 18px;
}
.psia-field label {
    display: block;
    font-size: 13.5px;
    font-weight: 600;
    margin-bottom: 6px;
    color: var(--psia-text);
}
.psia-field input[type="text"],
.psia-field input[type="email"],
.psia-field select,
.psia-field textarea {
    width: 100%;
    border: 1.5px solid #e0d0d0;
    border-radius: 10px;
    padding: 10px 14px;
    font-size: 14px;
    font-family: var(--psia-font);
    color: var(--psia-text);
    outline: none;
    background: #fff;
    transition: border-color .2s;
    box-sizing: border-box;
}
.psia-field input:focus,
.psia-field select:focus,
.psia-field textarea:focus {
    border-color: var(--psia-red);
}
.psia-field textarea { resize: vertical; }

.psia-privacidad label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 400;
    font-size: 13px;
    color: var(--psia-muted);
    cursor: pointer;
}
.psia-privacidad a { color: var(--psia-red); }

.psia-btn-enviar {
    width: 100%;
    background: var(--psia-gradient);
    color: #fff;
    border: none;
    border-radius: var(--psia-radius);
    padding: 14px;
    font-size: 15px;
    font-weight: 700;
    font-family: var(--psia-font);
    cursor: pointer;
    transition: opacity .2s;
    margin-top: 8px;
}
.psia-btn-enviar:hover    { opacity: .88; }
.psia-btn-enviar:disabled { opacity: .5; cursor: not-allowed; }

.psia-form-msg {
    padding: 12px 16px;
    border-radius: 10px;
    font-size: 13.5px;
    margin-bottom: 12px;
}
.psia-form-msg.ok  { background: #f0fdf4; color: #15803d; border: 1px solid #86efac; }
.psia-form-msg.err { background: #fee2e2; color: #b91c1c; border: 1px solid #fca5a5; }

/* ── Responsive ── */
@media (max-width: 480px) {
    .psia-resuelto { flex-direction: column; }
    .psia-titulo   { font-size: 17px; }
}